We aim to provide the highest levels of customer service, and take all complaints seriously. If you wish to make a complaint, please contact us.
If you have a complaint about any aspect of our service please view our full complaints procedure.
Policy Complaints
If your complaint is in relation to any aspect of your car insurance policy you can write to us at Complaints Department, swiftcover.com, Swift Court, Fudan Way, Stockton on Tees, TS17 6EN, or you can inform us by email at complaints@swiftcover.com or by phone on 0871 230 9999*.
Claims Complaints
If you have a complaint about a claim, our Customer Service Charter (set out in the Claim Guide you received when you made your claim) explains how you can make a complaint and the action we will take to help you. If you have misplaced it, our Customer Relations team is here to help you. For any claims-related complaint you can contact us by email at customer.relations@simsclaims.com or telephone on 0871 559 1600*.
*Calls will be charged at 10p per minute from BT landlines. Calls from other networks or from outside the UK may vary.
