How to make a car insurance complaint

Any complaint is swiftly investigated

We want every customer to enjoy high standards of service. If ours doesn't meet your expectations, we want to hear about it so we can try to put it right.

Complaints about your car insurance policy:
Call our help team on 0330 024 6389*
Email: complaints@swiftcover.com
Write to: swiftcover.com, Complaint Resolution Team, Swift Court, Stockton-On-Tees, TS17 6EN.

Complaints about your car insurance claim:
Call our claims team on 0330 024 5518**
Email: complaints.resolution@axaclaims.com
Write to: Swiftcover Motor Claims, PO Box 7063, Willenhall, WV1 9ZR.

*Lines are open Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9pm to 5pm, Bank Holidays 10am to 4pm

**Lines are open Monday to Friday 9am to 5pm

View our full complaints procedure

How to take complaints further 

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Swiftcover and swiftcover.com are both trading names of AXA Insurance UK plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority